Week 1 EOC: Great Customer Service

My most notable positive customer service experience was at a restaurant called Yojie located in Summerlin. Upon entering, my friends and I were greeted instantly as we seated ourselves. The restaurant consists of a walkway for the servers and about 15 seats on each side of the walkway. Each seat has its own electric burner, as this is a Japanese personal hot pot style restaurant. The décor in the restaurant is modern and contemporary. Once seated, the server immediately asked us how we were doing and if we were first-timers. You definitely could sense genuine enthusiasm in the server, as he was one of the owners of this restaurant. He assured us that we were really in for a new and different dining experience, and to cut to the chase, it was. I personally never had hot pot of any sort, let alone a personal hot pot styled restaurant. For those of you who are unaware of this “hot pot” style restaurant, it’s a style of eating found in some Asian countries where vegetables and meat are cooked in a community fashion; it is much more of a social gathering than just simply gaining nutrition. Now, you may think it is a little weird to be paying to cook your own food, but really, it is a great experience. I love food that’s supposed to be hot, very, very hot. So you dip the thin slices of meat into the bubbling broth in front of you for a few seconds, dip it in raw egg, and the hot meat cooks the egg almost instantly; I must say that it was quite delicious. At this restaurant, I was treated very well and never got such a great level of service, politeness, and quality in terms of food and the experience I got from that.